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Find answers to your most common questions below. If you still have questions,
please email us at hello@osmokitchen.com

Product Questions

  • The "Best By" date on our jars is primarily a reference point for our production team to track when the product was bottled—it is not a strict expiration date. Your salt or seasoning will be good long past that date!

    Pure, unopened salts can easily last for over 10 years. Once opened, our blended seasonings and flavored salts are at their absolute best within 3 years. Over time, the herbs and spices in our blends don't "go bad," but they may naturally lose some of their aromatic potency and flavor. If your seasoning ever loses its signature punch, it might be time to treat yourself to a fresh batch.

    A quick tip: Because we use natural ingredients, moisture in your kitchen can sometimes cause the salt or seasoning to clump together. This is completely normal! Just give the jar a hard shake or use a fork to break it back up, and you are good to go.

  • Not usually! Occasionally, normal jostling, temperature fluctuations, or changes in air pressure during shipping can cause the pressure-sensitive inner seal to lift or loosen. As long as the outer lid was closed when it arrived, your product is perfectly safe to enjoy.

    However, your health and satisfaction are our top priorities. If your jar arrives completely open or you suspect the product has been compromised in any way, please reach out to our customer support team immediately. We will be more than happy to make it right.

  • That is a called "caking" and it's completely normal. We try our best to avoid that by placing silica packets in our jars, but it's almost impossible to avoid. Just give the salt jar a little shake and everything should return to normal.

  • Keep our salts in a dry and cool location.

  • Please click here to view all of our Grinders FAQ

Order Questions

  • First, we are extremely sorry if your order arrives with broken salt jars. Unfortunately, we do not have control over how USPS handles our orders once it leaves our facility. We fully understand how frustrating that may be and want to make it right for you. Please reach out to hello@osmokitchen.com with subject line BROKEN JARS and please include your order number as well.

  • Orders cannot be cancelled, changed, or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item.

  • We strive to provide exceptional Customer Service and will work with you to ensure your satisfaction. Please email hello@osmokitchen.com.

Refund/Return/Exchange Questions

  • Please see our policy here.

Shipping Questions

  • You shouted and we listened! We are now happy to be shipping to our International salt and seasoning lovers all around the world! Please note that Osmo Kitchen is not responsible for any duties or taxes.

  • Once the order is placed, your order will usually take 2-3 business days to process (prepare to be shipped). You will be sent an email with a tracking number once your order has shipped. For Domestic orders, please allow 5-7 business days for USPS to deliver your order to your door. For International orders, shipping may take between 15-30 business days depending on the country being shipped to.

  • Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing hello@osmokitchen.com.

  • We primarily ship via UPS and USPS.

Other Questions

  • We accept most major credit cards along with Shopify Pay, Google Pay, Apple Pay, and PayPal.